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You can contact us using this portal
Collection Centres
You can find active collection centres here
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Contact Directory
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General Enquiry
You should use this option to speak to a member of our team for general questions and requests
Collection Centre
You should use this option if you need a supervisor to assist with pickup or drop-off at our collection centre
Loan Application
You should use this option to speak to our command team regarding new or existing loans
Partnership Request
You should use this option to speak to our management team regarding a new or current partnership
Supervisor Enquiry
You should use this option for enquiries requiring a supervisor e.g. applications, complaints and selling to us
Contact Requests
You can view requests for contact here
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Request Contact
You will be contacted by a
Vault Operative
at the phone number listed on your profile. Once you join the queue, a team member will typically reach out within a few minutes.
Phone Number
You need to link your phone number
Request Contact
You will be contacted by a
Vault Supervisor
at the phone number listed on your profile. Once you join the queue, a team member will typically reach out within a few minutes.
Phone Number
You need to link your phone number
Request Contact
You will be contacted by a
Vault Executive
at the phone number listed on your profile. Once you join the queue, a team member will typically reach out within a few minutes.
Phone Number
You need to link your phone number
Request Contact
You will be contacted by a
Vault Counsellor
at the phone number listed on your profile. Once you join the queue, a team member will typically reach out within a few minutes.
Phone Number
You need to link your phone number
Request Contact
You will be contacted by a
Vault Supervisor
at the phone number listed on your profile. Once you join the queue, a team member will typically reach out within a few minutes.
Phone Number
You need to link your phone number
